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Ask questions, share tips, and connect with other EchoTune users.
Join DiscussionCommon Issues
Microphone access is denied
EchoTune needs microphone access to record your voice. To grant access:
- Open System Settings → Privacy & Security → Microphone
- Find EchoTune in the list and enable the toggle
- Restart EchoTune
Text isn't being inserted into my app
EchoTune uses Accessibility APIs to insert text. Make sure access is granted:
- Open System Settings → Privacy & Security → Accessibility
- Find EchoTune in the list and enable the toggle
- If EchoTune isn't listed, click the + button and add it manually
- Restart EchoTune
The keyboard shortcut doesn't work
If ⌘⇧D doesn't trigger recording:
- Check if another app is using the same shortcut
- Open EchoTune Settings → Keyboard Shortcuts and set a different shortcut
- Make sure EchoTune is running (check the menu bar icon)
Transcription accuracy is poor
To improve transcription quality:
- Use a good quality microphone and speak clearly
- Reduce background noise (music, TV, other people talking)
- Try a larger AI model (Settings → AI Models → choose Base or Medium)
- Enable AI Enhancement (Settings → Advanced) for grammar and filler removal
The app is slow or unresponsive
If EchoTune feels sluggish:
- Use the Tiny or Base model for faster processing
- Try cloud transcription (Groq) for lightning-fast results
- Close other resource-intensive apps
- Ensure your Mac isn't in Low Power Mode